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Baa Baby - the natural choice for gifting

The perfect fit for your pram at Baa Baby

The Baa Baby Difference

Terms and Conditions

The following terms and conditions listed below will apply between you and Baa Baby for the sale and purchase of the items contained in your basket. The terms do not affect the consumers' statutory rights.


Our VAT registration number is: 301406365


All orders are subject to acceptance and product availability. Pricing of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice. All orders and delivery charges are processed in UK Sterling (£) and prices include VAT at the rate of 20% where applicable.


You may cancel your order prior to dispatch, otherwise, cancellations will not be accepted.


By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time.

Availability of Products

We maintain our website on a regular basis and aim to keep accurate availability information for all of our products but if an ordered item is out of stock we will contact you very quickly to notify you of any delays with your delivery timings.


We use Royal Mail services for the delivery of our Baa Baby parcels. 

Delivery Charges

Express Delivery within the UK* (1-3 working days) (Please note you may need to sign for your parcel when it arrives)

Value of Order


Up to £25.00  £3.50
£25.01 - £50.00  £4.75
Over £50.00  FREE


Express Delivery within the UK* (1-3 working days) (Please note you may need to sign for your parcel when it arrives)

All Orders £7.25

International Delivery

Please refer to the Delivery section on the website for up to date International Delivery rates. 


When ordering products from Baa Baby for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Estimated Delivery Times

We appreciate you would like to receive your Baa Baby order as soon as possible and so we endeavour to dispatch standard deliveries within 1-2 working days of the order being placed.

For Express Deliveries, your item will be received within 2-3 working days of the order being placed.

If Baa Baby has insufficient stock to deliver the products you have ordered, Baa Baby will ship the missing products as soon as they are available. We will of course notify you if there are any delays with your order.

If you are concerned that you have not received your items or an email from us notifying you of any delay, please contact us at

In a Hurry?

We do not currently offer a next day delivery option on our website, but do let us know if you need something really urgently and we will always do our best to help.

Please refer to the information within the Delivery section.

Acknowledgement of Order

When you place an order to purchase a product from Baa Baby, we will send you an e-mail confirming receipt of your order, containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.


All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.


In cooperation withKlarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarna’s user terms you can findhere. General information on Klarna can be foundhere. Your personal data is handled in accordance with applicable data protection law and in accordance with the information inKlarnas privacy statement.

Force Majeure

Baa Baby shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond its reasonable control.

Contact Details

If you have any questions regarding Baa Baby, its products or an order that you have placed please contact us either by email at You can also contact us on: 01522 404049 or write to us at:

Customer Services

Enterprise Lincoln Building,
Rope Walk,

Limitation of Liability

Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund, if you cancel your contract, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the products ordered by you in the relevant transaction.

Post-Order Liability 

Following appropriate care instructions correctly will ensure the best quality possible. However, there is a slight chance that washing the products may cause minor changes in feel and shape (As with washing any product may do). Baa Baby Ltd does not take responsibility for any changes caused. Refunds and/or exchanges will not be accepted for any products that have been washed. 

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and Baa Baby shall be governed by English Law and you and Baa Baby submit to the exclusive jurisdiction of the English courts.