We know you want your order as quickly as possible, that's why we use fully tracked shipping services, with same day despatch if you order before 4pm
FREE Standard Tracked shipping for orders over £100 (2-4 working days)
£4.95 Standard Tracked shipping for orders under £100 (2-4 working days)
£5.95 Express Tracked shipping (1-2 working days)
£6.95 Standard Tracked Jersey & Isle of Man( 3 - 7 working days)
£10.00 Europe including Ireland Tracked for orders over £100 (3-10 working days)
£18.50 Europe including Ireland Tracked for orders under £100 (3-10 working days)
£10.00 USA, Canada, Australia and New Zealand orders over £100 (3-10 working days)
£18.50 USA, Canada, Australia and New Zealand orders under £100 (3-10 working days)
We accept returns on items received within 28 days of receipt. Products must be returned in a saleable, unused, unwashed condition with original tags and packaging included to qualify for a return. The despatch date can be found on the shipping confirmation email that you will have received, please always check your junk folder if you cannot find this.
When returning your item we recommend that you use a tracked service as we cannot accept liability for lost parcels. On receipt of your returned parcel, you will be refunded to your original form of payment within 5 working days.
Please note that we can only refund and handle returns from the original purchaser of the item
Baa Baby, Swift Fulfilment, Unit 9-10 Energy Park Way, Stallingborough, DN31 2TT
Our express tracked service is a next day service and for 96% of orders will arrive next day, however this isn't a guarantee
We ship orders very quickly when they reach our warehouse so this does really depend on timing but if the order is in our warehouse of course we will help you with this. Please email firstname.lastname@example.org and include 'URGENT' in the subject line
We use Royal Mail Tracked 24 and Tracked 48 for most of orders in the UK. We do also use DPD, DHL and Evri as options for next day delivery. Our international orders are sent with Fedex and Royal Mail
Yes providing you contact us prior to placing your order. Please note there may be a small surcharge for some delivery options which we will advise you of when you place your order
As soon as your order is dispatched you will receive tracking information to follow your parcel until it arrives with you
We dispatch all orders placed prior to 4pm each week day and once your order is with the courier they are responsible for timely delivery. If you are experiencing problems with the courier and delivery times it is best to reach out to them for support
If the tracking for your parcel shows as delivered but you haven't received it, you should:
- Check if someone else at your address has accepted it.
- Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place, like a porch or garage.
- Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.
- Contact the courier if there's still no sign of the package.
Delivery was immediate and the packaging super sustainable.Reviews.io
The customer service is first class and delivery was so quick.Reviews.io
Arrived in perfect condition the next day despite opting for free delivery.Reviews.i0
Quick Delivery, packaged well and great customer service.
Excellent quality - fast delivery - totally brilliant in every
Delivery was really quick and communication from the company was brilliant.Reviews.io
The shipping from the UK to Canada was lightning fast.Reviews.io