Delivery Information

We know you want your order as quickly as possible, that's why we use fully tracked shipping services, with same day despatch if you order before 4pm

UK Shipping

FREE Standard Tracked shipping for orders over £100 (2-4 working days)

£4.95 Standard Tracked shipping for orders under £100 (2-4 working days)

£5.95 Express Tracked shipping (1-2 working days)

£7.95 Standard Tracked Jersey & Isle of Man( 3 - 7 working days)

International shipping

£29.00 USA, Canada, Australia and New Zealand orders (£80 minimum order value)

Please note that we do not ship to European countries due to persistent courier and delivery issues. Whilst we would love to do so we have made this decision with the very best intention as we are committed to always delivering an excellent service.

Returns

We accept returns on items received within 28 days of receipt. Products must be returned in a saleable, unused, unwashed condition with original tags and packaging included to qualify for a return. The despatch date can be found on the shipping confirmation email that you will have received, please always check your junk folder if you cannot find this.

When returning your item we recommend that you use a tracked service as we cannot accept liability for lost parcels. On receipt of your returned parcel, you will be refunded to your original form of payment within 5 working days. 

Please note that we can only refund and handle returns from the original purchaser of the item

148 Castor Road
Baa Baby
Laceby
Grimsby
DN37 7JG


FAQ

Our express tracked service is a next day service and for 96% of orders will arrive next day, however this isn't a guarantee


We ship orders very quickly when they reach our warehouse so this does really depend on timing but if the order is in our warehouse of course we will help you with this. Please email baa@baababy.co.uk and include 'URGENT' in the subject line

We use Royal Mail Tracked 24 and Tracked 48 for most of orders in the UK. We do also use DPD, DHL and Evri as options for next day delivery. Our international orders are sent with Fedex and Royal Mail

Yes providing you contact us prior to placing your order. Please note there may be a small surcharge for some delivery options which we will advise you of when you place your order

As soon as your order is dispatched you will receive tracking information to follow your parcel until it arrives with you

We dispatch all orders placed prior to 4pm each week day and once your order is with the courier they are responsible for timely delivery. If you are experiencing problems with the courier and delivery times it is best to reach out to them for support

If the tracking for your parcel shows as delivered but you haven't received it, you should:

  • Check if someone else at your address has accepted it.
  • Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place, like a porch or garage.
  • Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.
  • Contact the courier if there's still no sign of the package.

FREE UK Mainland delivery on all orders over £70 and only £3.95 for smaller orders

FAST SHIPPING dispatched same day up to 4pm and available next day (weekdays)

RECYCLABLE - all our packaging from our jute and cotton bags to paper packaging is eco friendly

★★★★★

Delivery was immediate and the packaging super sustainable.

Naomi Gribler
Reviews.io
★★★★★

The customer service is first class and delivery was so quick.

Lorna Newell
Reviews.io
★★★★★

Arrived in perfect condition the next day despite opting for free delivery.

Janet MacFadyen
Reviews.i0
★★★★★

Quick Delivery, packaged well and great customer service.

 .

Heide Lopez
Reviews.io
★★★★★

Excellent quality - fast delivery - totally brilliant in every
way

Katerina Campbell
Reviews.io
★★★★★

Delivery was really quick and communication from the company was brilliant.

Charlotte D
Reviews.io
★★★★★

The shipping from the UK to Canada was lightning fast.

Marcella Miller
Reviews.io