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Returns and Exchanges

Returns

If, for any reason, you would like to return an item to us, we will accept items within 28 days of your order. Items must be received as unused and in a re-sellable condition if a full product refund is required.

  • Labels and Tags must be attached or included
  • Items should not have been worn or show signs of wear
  • Items should be unwashed and unaltered
  • Items should be unmarked and unspolit
  • All packaging must be returned

Please fill in and include our Returns Form with any returns or if you are unable to download this, simply include your Order Name, Order Number and a short message with your instruction.

We offer a subsidised returns procedure with Royal Mail Tracked Deliveries.  If you wish to return your item using this facility then a small charge of £3.50 will be deducted from your return.  Please use the tracked returns label which can be found here.

For all items we recommend using a tracked service as we are unable to accept responsibility for items that go missing in transit. Our address for returns is

Baa Baby, TFP House, Brunel Drive, Newark NG24 2DE

Refunds are processed within 3 working days of receipt

Please do contact us by email if you need any help - baa@baababy.co.uk

Exchanges

If you would like an exchange please fill in and include our Returns Form or if you are unable to download this, please include your order name and number and details of the product/s you would like to exchange. UK Exchange Deliveries are charged at £2.50.

International Exchange Deliveries are charged at cost. For delivery charges and any additional payment or refunds required a member of the Baa Baby team will contact you directly.

If you would like any help at any stage of this process, please contact us at baa@baababy.co.uk

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