Free delivery with orders over £50

Returns and Exchanges

Returns

If, for any reason, you would like to return an item to us, please send it to us in an unused condition, along with original packaging and labelling for refund within 28 days of receipt of your order.

Please also include a reference to your order number.

If an item is faulty or has been incorrectly shipped, we will cover the cost of the return. Please email us at baby@baababy.co.uk and we will send you a pre paid returns label.

For all other items, you will be responsible for the cost of the returns.  For heavier items such as fleeces or footmuffs, we can email you a Baa Baby Returns label for £3.50. This will ensure a tracked and insured service to our door and provide a much more cost effective way for you to return than regular post. (For returns, the amount can be deducted from your refund amount and for exchanges, we can send across a payment link).

For all items we recommend obtaining a Proof of Postage certificate from the Post Office as we are unable to accept responsibility for items that go missing in transit.

Our address for Returns and Exchanges is:

Baa Baby

Armadillo Cheadle

Stanley Green Business Park

Earl Road

Cheadle Hulme

Cheshire

SK8 6PT

To use our Free Returns offer for a footmuff, please email us with your order number and a returns label will be emailed out to you.

Exchanges

If you would like an exchange please return the item to us in its original condition with packaging, along with a note with your order reference and details of the product you would like in exchange. All UK exchanges are subject to a £3.50 delivery charge and will be dispatched using our Courier Service. With regards to delivery charges and any price difference between products, we will contact you for any additional payments or to refund if appropriate.

Overseas exchange deliveries will be charged at cost.

If you would like any help at any stage of this process, please contact us at baby@baababy.co.uk