Returns and Exchanges

Returns

If, for any reason, you would like to return an item to us, we will accept items within up to 28 days of receipt of your order. Items must be received as unused and in a re-sellable condition if a full product refund is required.

Please fill in and include our Returns Form with any returns or if you are unable to download this, simply include your Order Name, Order Number and a short message with your instruction.

If an item is faulty or has been incorrectly shipped, we will cover the cost of the return.

The return of Footmuffs is FREE. For all other items the returns cost is not covered unless the item is faulty or has been shipped in error.

For all other items our Royal Mail returns labels are £2.50 and the amount will be deducted from your refund. 

To print our your Returns Label, please visit our returns portal at 

https://www.royalmail.com/track-my-return/create/1368

Alternatively you can affix your own postage and send the item/s back to us at the address below.

Baa Baby
Unit 1 Office 3 Lyndon Business Park  
Farrier Road 
Lincoln 
LN6 3RU

For all items we recommend obtaining a Proof of Postage certificate from the Post Office as we are unable to accept responsibility for items that go missing in transit.

Refunds are processed within 48 working hours of receipt

Please do contact us by email if you need any help - baa@baababy.co.uk

Exchanges

If you would like an exchange again please fill in and include our Returns Form or if you are unable to download this, please include your order name and number and details of the product/s you would like to exchange. UK Exchange Deliveries are charged at £3.50. International Exchange Deliveries are charged at cost. For delivery charges and any additional payment or refunds required a member of the Baa Baby team will contact you directly.

If you would like any help at any stage of this process, please contact us at baa@baababy.co.uk