Returns and Exchanges
Returns
Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Baa Baby. Baa Baby operates a 'no questions asked' returns policy in accordance with the UK Distance Selling Regulations if you return your product within 7 working days of receiving delivery of your order (as long as the product is returned in its original condition). Please note that you will be responsible for the costs of returning the products to us unless we deliver the item to you in error or the item is faulty.
You will not be obliged to send the return item as a Registered Delivery but we do strongly advise obtaining a Proof of Posting certificate from your local Post Office as we are unable to accept responsibility for items that go missing in transit.
You will be fully refunded, including delivery charges for a product which is damaged, faulty or incorrectly shipped. The product must be received by our returns department and have been sent to us within 30 days of receipt, at the address shown below:
Baa Baby
63 Blackborough Road
Reigate
Surrey
RH2 7BU
Baa Baby will check all items returned as damaged or defective prior to refunds being processed. This returns Policy is separate and additional to your right to cancel.
If you would like an exchange please return the original item to us in its original condition, along with a note with the reference to your original order and details of the product you would like in return. If there is any difference in value, we will contact you to organise payment or a refund as appropriate.
All UK exchanges are subject to a £3.50 delivery charge and will be dispatched using our Courier Service. If you would prefer us to send your items out with Royal Mail First Class service to keep this cost to a minimum, please let us know. We will contact you for payment of the additional costs.
Overseas exchange deliveries will be charged at cost.
If you would like any help at any stage of this process, please contact us at baby@baababy.co.uk